Job Detail

West Bridgford, East Midlands




Are you a looking for an exciting new challenge? 

We are looking for an experienced, energetic, hands-on HR Manager, preferably with sector-relevant experience, to further develop and lead our busy HR function and be a key player in shaping our future success. The role may suit someone who has generated significant experience working as a Senior in a fast-paced HR Department and feels they are ready to step into a management position. 

About The Role 

People are at the heart of Solo Support Services; from the people we support, to the people we employ. 

Working closely with staff across the company, the HR Manager will ensure we are able to achieve and deliver the best possible care whilst maintaining compliance within the business through effective recruitment, policies and procedures, with consideration given to legislative and regulatory requirements – including the Care Quality Commission and local authorities. 

This is a highly “hands on” role, with the HR Manager needing to oversee all functions within the evolving department. The successful candidate will also play an integral part in developing processes which will support the company to continue to be a shining example within the sector. The Company 

Solo Support Services is a family-owned care provider, employing over 550 staff across the country – and growing! 

We support adults and children with allocated personal health care budgets. Some of clients have complex medical issues whilst others have learning disabilities and autism diagnoses. Our clients live at home or in a supported living environment. Our busy HR function is situated within our Nottingham Head Office where you will work alongside the team (including Finance, Payroll, Business) to support the operational and strategic functions of the business. 

About You 

We acknowledge that it’s not just about the qualifications and what it says on your CV, it’s also about whether we’re the right fit for each other. 

For us, it’s preferable that you have experience in a regulated sector, with the Health and Social Care Sector being highly desirable, and you will need to understand the importance of compliance in relation to staffing and onboarding, and how regulated organisations can maintain compliance throughout the employment lifecycle. 

In addition, we’d like the following: 

  • Active CIPD membership to at least a Level 5 or above (essential) 
  • Degree (desirable) 
  • Experience in a regulated sector and awareness of the Care Sector and the CQC (preferred)
  • Strong HR management experience (preferred) 
  • The ability to act with integrity, and to maintain confidence (essential) 
  • Have a knowledge of UK employment legislation (desirable) 
  • Have strong persuading and influencing skills and the ability to give and receive feedback (essential) 
  • Have excellent communication and interpersonal skills (essential)
Key Responsibilities  
  • A confident leader with experience of leading a team 
  • Oversight of the HR across the company including all HR-related activity, with overall accountability for the functions. Contribute to and manage the execution of HR strategies.
  • Coaching and mentoring the HR Team 
  • Lead on internal HR Communications, including any issues, initiatives, and programmes.
  • Develop and maintain effective relations with wider team, developing strong working relationships and ensuring collaboration. 
  • Management of recruitment strategies and to review, devise and enhance current processes, sensitive to changing business needs and flexibility to adapt to changing priorities. 
  • Support with the development and implementation of talent planning procedures. 
  • Liaise with Senior Managers to review and adapt, if necessary, the company system for employee records which are compliant with CQC requirements. 
  • Providing managerial oversight of complex case work 
  • Evaluation and strategic direction of HR processes such as investigations, disciplinaries, and grievances where necessary, in line with Company policy. 
  • Ensuring the minimal disruption and cost to the business as necessary but ensuring appropriate company learning and development 
  • Work in conjunction with Senior Management and HR Team to support and maintain employee relations. 
  • Provide guidance to the Senior Management and HR teams on all aspects of policy and procedures, ensuring flexibility where possible to enable the Company’s growth and standards to continue. 
  • Oversee HR staff to ensure all HR-related policies are maintained in accordance with current legislation and best practice. 
  • Advise and make strategic decisions with senior management, as necessary, to ensure appropriate compliance with legal and regulatory frameworks, with the ability to oversee matters taken to employment tribunals where required. Maintain current knowledge and practice of all relevant legislative and regulatory updates relating to the sector and responsibilities of the HR Department. 
  • Work alongside senior staff on projects involving policies and procedures and commercial needs of the business; taking the HR lead where necessary. 
  • Escalation of business-critical information to the appropriate senior manager Identify, advise, and implement solutions to assist in overall business continuity and facilitate appropriate operational decisions. 
  • Analyse HR data collection, working with senior management to develop effective communication and information flow. Report to the Operations Manager on key performance indicators including recommendations for company learning. 
The post holder is responsible for ensuring their knowledge remains up to date in all areas of relevant legislation. 


  • Employer Contribution Pension Scheme. 
  • BUPA Cash-Back Health Plan. 
  • Detailed and thorough on-the-job training. 
  • Reviews and appraisals with your management team to ensure regular communication and providing you with a platform to enhance your career. 
  • Company events 
  • Store discounts (Blue Light) 

  • Monday to Friday Full-time (0.8 post would be considered) 
  • Job Type: Full-time (or 0.8 FTE) 
Remuneration: £38,000-£45,000 per year DOE 

Ability to commute/relocate: 

  • Nottingham: reliably commute or plan to relocate before starting work (required) 
Work authorisation: 

  • United Kingdom (required) 
Work Location: Office based. 

Closing Date: Monday 22nd July 2024 

We reserve the right to close and remove the advert should sufficient suitable candidates apply before the closing date

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