Business Ethos and Experience

Our core company value is that the client has the knowledge and expertise to best decide their care and support needs. We therefore maintain a person-centred approach at all times, supporting the client to achieve a Third-Party arrangement, or for them to employ their own care staff under our Support Plus or Direct Payments Support Service.

We are proud to have established positive working relationships with over 30 CCGs throughout England as well as numerous Local Authorities, working within the National Framework for NHS Continuing Health Care. We do not actively market our business, preferring to develop and strengthen business relationships and we receive the majority of our new referrals through word of mouth recommendations from our clients as well as professional contacts.

Solo Support Services Staff

The Solo Support Services Head Office team have a formidable depth of knowledge in Health and Social Care, Customer Service as well as Employment Law and Employee Relations and, most crucially, all are passionate about our Company values and ethos.

The Third-Party team have dedicated leads in Medication, Infection Control, Dignity, Mental Capacity Act, Health and Safety and Safeguarding to mirror the CQC Key Lines of Enquiry (KLoE). Each individual lead receives regular further training in their area of expertise and to further develop the Company knowledge and procedure within each specific subject.

Package Management

To ensure a truly personalised approach, each package has a dedicated Client Relations Manager (CRM) who is a single point of contact for the client. The CRM works closely with the client, the family or representative and the relevant funding body to achieve the desired outcomes in line with current employment and CQC legislation. Examples of this include, but are not limited to:

  • The recruitment and induction of suitable staff, ensuring CQC and employment law regulations on employment are adhered to;
  • Enhanced DBS checks, renewed three yearly;
  • Establishing and arranging mandatory training for employees to best suit the client’s individual needs;
  • Contract of Employment and bespoke Job Description;
  • The introduction of personalised care plans and risk assessments;
  • Other client specific Health and Safety documentation for staff to ensure the safety of all parties.
  • A dedicated client deposit account for financial clarity;
  • Access to our accounting software to enable on-line monitoring of budget income and expenditure and full audit facility
  • Employee Handbooks;
  • Employers Liability Insurance;
  • Adherence to the Health and Social Care Act 2008.

Further to the above, we also offer the following services, experience and knowledge to ensure best practice to both client and employees:

  • Packages are reviewed in full three months after inception and then annually;
  • Financial audits are completed at three months and annually in line with the agreed Support Plan;
  • Clinical governance supported with bespoke training with competency sign off, reviewed annually;
  • Health and Safety is given full scrutiny at the three-month review and then annually
  • Compliance to NHS IG Toolkit, Level 2;
  • Facilitating joint budgets between health and social funds.

For further help and advice please call or email and we will be happy to discuss your needs and how we can best support you.

A Price Guide is available on request

Call: 0345 241 5565

Email: info@solosupportservices.co.uk